Terms & Conditions


THE WEBSITE

This website, found under the www.indiangardencompany.com, is operated by The Indian Garden Company Limited and references to "we", "us" and "our" shall be deemed to be references to The Indian Garden Company. References to "you, and "your" shall be deemed to be references to person placing an order via this website.

FREE MAINLAND UK DELIVERY ON ORDERS OVER £75

This Promotion is valid on all items excluding tents and is limited to the standard delivery criteria and charges. This promotion only applies to all UK Mainland deliveries. Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. This promotional offer may be withdrawn at any time.

All other orders, the shipping prices is based on the number of cartons the order will be.

For all other countries including the USA we will obtain a freight quote and agree this with you, the customer, prior to processing your telephone or email order.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on 01491 575367, by email at: info@indiangardencompany.co.uk or by post using the address given below. By placing an order via this website you are making an offer to The Indian Garden Company to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Indian Garden Company for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see the delivery times and charges.

YOUR RIGHT TO CANCEL

You may cancel your order (once accepted by us) for any reason within 7 working days after the goods are delivered.

RETURNS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, clean and with the original packaging. Please take extra care to read our Product Care Information page or our Care Brochure enclosed with your order as we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

WARRANTY

The Company warrants to the Customer that as the date of delivery the Goods shall be free from any significant defects in materials or workmanship. Many of the Company’s Goods are handmade by craftsmen and so variations in materials and workmanship will inevitably occur: such variations will not be regarded as defects. The Company shall not be liable in any manner for any Goods damaged by reason of any act or omission of Customer after the time of delivery or the Customer’s failure to comply with any specific instructions provided for the use or care of the Goods, accompanying the Goods in question.

MAKING RETURNS

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty.

To make a return please email The Indian Garden Company at info@indiangardencompany.co.uk with details

To make any returns, please write you full name, address, order number and date of order and clearly mark whether you would like a refund or exchange. Pack the items back in original carton and send back to the Returns Department, The Indian Garden Company, C/o Horizon International Cargo Ltd, Unit 7 Blackthorne Cresent, Blackthorne Road, Colnbrook, Slough Berkshire, SL3 0QR, UK

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit card or The Indian Garden Company Gift Vouchers. We currently accept Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and Euros (E) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DISCLAIMER & LIMITATIONS OF LIABILITY

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability, be despatched on the following day for a 7 working day delivery (10-14 days for European orders). Those orders received and accepted after 4pm will be despatched on the day after the next day.

If the goods the company delivers are not what the Customer Ordered or are damaged or defective or the delivery is of an incorrect quanity, the company shall have no liability to the Customer unless the Customer notifies the Company in writing at the Company’s contact address of the problem within 10 working days of the delivery of the goods in question

The Indian Garden Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither The Indian Garden Company, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Indian Garden Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While The Indian Garden Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Indian Garden Company will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Indian Garden Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Indian Garden Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Indian Garden Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Indian Garden Company.

The entire liability of The Indian Garden Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Indian Garden Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Indian Garden Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Indian Garden Company.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Indian Garden Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without the permission of The Indian Garden Company

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

THE INDIAN GARDEN COMPANY, The Croft, Kingwood Common, Henley on Thame, Oxfordshire, RG9 5NB, England. (T) +44(0)1491 575 367. (F) +44(0) 1491 576 497. Company Registration Number: 5037211. VAT No: 843988962. Registered office: 4-6 Canfield Place, London, NW6 3BT.

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