Returns Service


We take great pride in our product range and we want you to be happy with your purchase. If you experience any problems at all, please give us the opportunity to fix it. If you have any problems or wish to return your purchase please email us or call us on +44 (0) 1491 575367 as soon as possible.

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, clean and with the original packaging. Please take extra care to read our Product Care Information page or our Care Brochure enclosed with your order as we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. We will only refund the costs of postage where the item returned is faulty.

To return any products to us, please complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:

Returns Department, The Indian Garden Company Ltd, The Croft, Kingwood Common, Henley on Thame, Oxfordshire, RG9 5NB, UK

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. See our full terms and conditions for more information.
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